ࡱ> sur` 0Pbjbj 4V " 7778748t+Uz8(8888999TTTTTTT$Xh [NT-t=99t=t=T 88T@@@t= p88T@t=T@@P| fR88 `F$U67>NjQfS,T0+U|Q[[b?[[$fR[[fR93:^@:L:999TT>@999+Ut=t=t=t=d%%  Employment manual section 10 General employment policies 10i Vulnerable adults policy [Enter your organisation title and contact details here] 1. Introduction At [ORG NAME] we believe that the safety and welfare of vulnerable adults is of the utmost importance. It is the duty of all our staff & volunteers to protect each vulnerable adult from abuse and to be alert to the possibility of abuse. The following Policy & Procedures has been adopted by the Trustee Board of [ORG NAME] and has been based on Mertons multi-agency No Secrets policy and procedures. y guide for staff and volunteers 2. Definitions Vulnerable adults are people over 18, who are in need of care and unable to protect themselves because of: a mental or learning disability. a physical disability. age or illness. People who abuse are often well known to their victims but can be strangers. might be a relative, partner, son or daughter, friend or neighbour, a paid or voluntary worker, or a health or social care worker. could be another vulnerable adult or service user. may not realise they are abusing and can sometimes act out of character and abuse because of the stress of caring. Abuse can take place in a wide range of settings such as: The vulnerable adults own home. A carers home. A day centre. A care home. A hospital. The workplace. Educational institutions. 3. Recognition The most common types of abuse are: Physical abuse: this is usually the use of force to cause pain and injury and signs might include burns, bruising, scratches, or accidents that cannot be explained. Also included is misuse of medication or forcing someone, for example, to stay in a care home against their wishes. Neglect: this is when a vulnerable adult does not have their basic needs met, such as adequate food or warmth or help with personal hygiene. Signs might include deteriorating health, appearance or mood. Financial abuse: this is when a vulnerable adult is exploited for financial gain. Often valuables will go missing in the home or there may be a change in financial circumstances that cannot be explained. Sexual abuse: this includes rape and sexual assault or sexual acts which the vulnerable adult has not or could not consent to or was pressurised or manipulated into. Signs can include changes in behaviour or physical discomfort. Psychological abuse: this might be emotional abuse such as threats of harm or abandonment, enforced isolation, blaming or controlling behaviour, or verbal and racial insults. Signs may be fear, confusion or disturbed sleep. Discriminatory abuse: this includes any sort of abuse based on a vulnerable adults race, gender or impairment such as their mental or physical health. Institutional abuse: this is poor professional practice, including neglect, and can take the form of isolated incidents right through to ill treatment or gross misconduct. 4. Action to be taken It is responsibility of all staff to report abuse. If the vulnerable adult is in danger, first ensure they are safe and if immediate help is needed, call the emergency services on 999. Then follow the detailed reporting procedure set out below. A worker from [Borough] Social Services may then arrange an investigation that involves other agencies who work with vulnerable adults. Action will then be taken to ensure the vulnerable adult is protected in the future. Staff who abuse will be dealt with through [ORG NAME]s disciplinary procedures. Where a criminal offence has been committed the police will always be informed. 5. Reporting procedures for cases of alleged/suspected abuse Only ask the person sufficient questions to establish what has happened i.e. accident or possible abuse. If danger exists, ensure the person and any other vulnerable adults are protected. If the person is seriously injured seek immediate medical treatment ringing 999 for ambulance and police if the injuries are serious. Immediately report the incident to your line manager and adhere to existing policies e.g. Health and Safety. Your line manager should decide if Social Services or National Care Standards Commission need to be informed, if the victims relatives need to be contacted, and if the police should be informed. Outside of office hours, cases of suspected abuse should be reported to the emergency out of hours duty social worker, except mental health cases, which should be reported through the existing duty senior nurse. Be careful not to destroy or contaminate evidence. As soon as possible detailed notes should be made. Documentation is vital and if evidence might be required for criminal proceedings at a later date, a medical examination by a GP/hospital doctor or nurse would be advantageous. If the suspected abuser is a member of staff, the matter will be dealt with through [ORG NAME]s disciplinary procedure. The police could be involved and s/he could be suspended pending an investigation. 6. Confidentiality Our children & young people have the right to expect that all staff and volunteers will deal sensitively and sympathetically with their situation. It is important that information remains confidential and that only those with a 'need to know' should be privy to it. 7. Safe Recruitment Procedures [ORG NAME] recruitment policy stipulates that all staff (paid or voluntary) will have to complete an application form, detailing past work history and references. Individuals are then interviewed and references requested. Only on receipt of satisfactory references will a formal offer of employment or placement be made. All staff and volunteers working directly with vulnerable adults are required to have an enhanced check through the Disclosure Service the Governments Criminal Records Bureau (CRB) before commencement of work or placement. [ORG NAME] is registered with the [UMBRELLA BODY CARRYING OUT CRB CHECKS]. Staff members (voluntary or paid) are thus required to fill out a CRB form and produce evidence as to their identity, in accordance with the Disclosure Service Guidelines. This information is then witnessed by the Designated Person responsible for vulnerable adults and signed as an acknowledgement of information produced. Copies of all returned CRB checks and documentation pertaining to any vulnerable adult issues will be kept confidentially and securely locked within the organisations administration office. Staff can undergo training and induction whilst waiting for the checks to clear, but cannot undertake any unsupervised face-to-face work until satisfactory checks have been received. 8. Relevant telephones numbers Clinical on-call for PCT Community mental health team duty officer Kingston Hospital A&E 8546 7711ext. 2181 [Borough] SSD learning disabilities duty officer [Borough] SSD older peoples duty officer [Borough] SSD physical disabilities duty officer National Care Standards Commission 8254 4962 Out-of-hours duty social worker 8770 5000 St Georges Hospital A&E 8725 1279 St Helier A&E 8296 2278 [local] police station community safety unit (for advice) [local] police station control room (non-emergency cases) Remember: Always ensure that you refer to the current edition of [Mertons] multi-agency No Secrets policy and procedures for more detailed guidance on the investigation procedure. [The No Secrets policy can be found on Merton Councils website on:  HYPERLINK "http://www.merton.gov.uk/adultservices/" www.merton.gov.uk/adultservices/] For further advice and information contact [Borough] Councils Adult Protection Coordinator on[ ]. website: www.[borough].gov.uk Date Implemented:Future Review Dates200620072008200920102011Date reviewedDate approved By Trustees For more information or guidance This information sheet is part of the South London CVS Partnerships employment manual. Community Links Bromley is a membership of the partnership. The manual is designed for use by local voluntary and community organisations. We provide information, guidance and signposting on all aspects of running a voluntary and community organisation. For more information, see our website at www.communitylinksbromley.org.uk. Peter Dyer, Head of Organisational Development tel: (020) 8315 1917 fax: (020) 8315 1924 email:  HYPERLINK "mailto:peterd@communitylinksbromley.org.uk" peterd@communitylinksbromley.org.uk     Community Links Bromley Information Sheets:;<>?@ABZ[\]{gYK: hnhnCJOJQJ^JaJhnCJOJQJ^JaJh`CJOJQJ^JaJ'h}h65CJ OJPJQJ^JaJ #h}hGx5CJ OJQJ^JaJ hn5CJ OJQJ^JaJ hn5CJ OJQJ^JaJ h]w5CJ OJQJ^JaJ #h}hW5CJ OJQJ^JaJ #h}hW5CJOJQJ^JaJhn5CJOJQJ^JaJ#h}h#t5CJOJQJ^JaJ;<[\] ; \ l m   & Fx7$8$H$gdn 7$8$H$^gdn^gdngdngdn 7$8$H$gdngd` $gdn $gd# $gdn)PP ; \ m T U e p=K#8IJa@Aįꘃkkkkkkkkkkkkkk/hnhn5B*CJOJQJ\^JaJph)hnhnB*CJOJQJ^JaJph,hnhnB*CJOJQJ\^JaJph(hnhn5B*OJQJ^JaJph hnhnCJOJQJ^JaJ)hnhn56CJOJQJ]^JaJ)hnhnB*CJOJQJ^JaJph' ! 7 o %    + : T U d e 7$8$H$`gdn & FFx7$8$H$^F`gd, & F5x7$8$H$^5`gd, 7$8$H$^gdn 7$8$H$gdn op<="#IJ`a & F 85x7$8$H$^5`gd, & F 887$8$H$^8gd, 7$8$H$^gdn 7$8$H$gdn & F 887$8$H$^8gd,V3}X]t@ATUgdn  7$8$H$gdn & F5x7$8$H$^5`gd, & F7$8$H$gdn 7$8$H$gdn & F 85x7$8$H$^5`gd,ASTa!!##$$$ % % %-%.%%%%ȱjMj:j6hn$hnhn0JCJOJQJ^JaJ8jhnhnB*CJOJQJU^JaJph2jhnhnB*CJOJQJU^JaJph)hnhnB*CJOJQJ^JaJph/hnhn5B*CJOJQJ\^JaJph,hnhnB*CJOJQJ\^JaJph hnhnCJOJQJ^JaJ&hnhn;CJOJQJ\^JaJ#hnhnCJOJQJ\^JaJU`a6 7 !!!!!"<"n""""$#G# 7$8$H$^gdn7$8$H$^`gdn 7$8$H$gdn^gdnG#_#####$$$0%1%%%%%%%% $$Ifa$gd, $Ifgd,gdn 7$8$H$gdn 7$8$H$^gdn%%%%%%%%&vjjjjjj $$Ifa$gd, $Ifgd,kd$$Ifl40O#` t0j$644 laf4&&&  $Ifgd,kd$$Ifl4֞Om # 0 t0j$644 laf4&&&&&&& $$Ifa$gd,&&1&% $Ifgd,kd$$Ifl֞Om #0 t0j$644 la1&2&3&4&5&6&7& $$Ifa$gd,7&8&9&% gdnkd$$Ifl֞Om #0 t0j$644 la%8&9&Q&Y&[&A''''(((((h((((((((((ݻݪwfwfݙfQ)jh#hHCJOJQJU^JaJ h#hyeCJOJQJ^JaJ h#h91CJOJQJ^JaJ h#hrCJOJQJ^JaJ h#hfCJOJQJ^JaJ h#hf}CJOJQJ^JaJ h#hK$CJOJQJ^JaJ h#hhCJOJQJ^JaJ h#h&CJOJQJ^JaJhnhnCJOJQJ^JaJ9&Z&[&@'A'((()))))))))PPGPPPgd& $dNgd# &dPgd# gdHgdfgdyegdf}gdK$gd&gdn(@)B)D))))))))))))))*PPP,P-PFPGPbP¯pnpjp^pRph&OJQJmH sH h# OJQJmH sH hUh&h&OJQJmH sH h&h&OJQJmH sH h,jh,U(h#h&CJOJQJ^JaJmH sH $h#hH0JCJOJQJ^JaJ)jh#hHCJOJQJU^JaJ/jh#hHCJOJQJU^JaJ h#hHCJOJQJ^JaJ Community House, South Street, Bromley BR1 1RH Tel: 020 8315 1900 Fax: 020 8315 1924 Email:  HYPERLINK "mailto:admin@communitylinksbromley.org.uk" admin@communitylinksbromley.org.uk Web: www.communitylinksbromley.org.uk bPcPPPPPPPPPPPPPݲ(h#h&CJOJQJ^JaJmH sH h}h&h,h h&h&0JOJQJmH sH +jh&h&OJQJUmH sH h&h&OJQJmH sH %jh&h&OJQJUmH sH  PPPPPPPPPPPPPPPPPPgdH$a$$a$21h:p# / =!"#$% DyK !www.merton.gov.uk/adultservices/yK Phttp://www.merton.gov.uk/adultservices/$$If!vh55#v#v:V l4 t0j$6+55/ f4 $$If!vh55505555#v#v#v0#v#v#v:V l4 t0j$6+5550555/ f4$$If!vh55505555#v#v#v0#v#v#v:V l t0j$65550555/ $$If!vh55505555#v#v#v0#v#v#v:V l t0j$65550555/ DyK $peterd@communitylinksbromley.org.ukyK Vmailto:peterd@communitylinksbromley.org.ukDyK #admin@communitylinksbromley.org.ukyK Tmailto:admin@communitylinksbromley.org.uk"8@8 &Normal_HmH sH tH L@L & Heading 1$@&5CJOJQJmH sH N@N H Heading 2$@&5CJ$OJQJhmH sH V@V W Heading 3$<@&5CJOJQJ\^JaJJ@J & Heading 4$<@&5CJ\aJN@N & Heading 5 <@&56CJ\]aJH@H & Heading 6 <@&5CJ\aJZ@Z H Heading 7$ `0@@&>*OJQJmH sH H@H H Heading 8 <@&6CJ]aJd @d H Heading 9 $ `0@&^`05CJ$OJ QJ mH sH DA@D Default Paragraph FontRi@R  Table Normal4 l4a (k@(No List4@4 &Header  !4 @4 &Footer  !6U@6 & Hyperlink >*B*phF>@"F HTitle$a$5CJ0OJQJhmH sH .)1. 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