ࡱ> EGD` 0,bjbj 4."~~~~8$k"(:PPP///!!!!!!!$M$h&N!-+/!~~PP%"~RPP!!|" P `Ä> !<;"0k"P Z'G'$ ' /L{6,B///!!///k"$*d*~~~~~~ TRUSTEE ISSUES USER INVOLVEMENT User involvement can describe a wide range of different methods of finding out the views and needs of users and responding to those needs. This can include: feedback from users discussion or consultation a user council users as trustees a trustee board made up wholly of users The involvement of users at trustee level can be very beneficial for certain charities. It can improve the accountability or ownership of a charity for its users, increase its support and can enhance a charitys funding position. However user trusteeship can also raise a number of issues and may not always be the most appropriate form of involvement. Below we have listed three main areas that you may need to consider. The bottom line is will the inclusion of users as trustees enhance the effectiveness of your organisation and the services it delivers? 1. Role of user trustee User trustees are not there to solely represent users. They have the same roles and responsibilities of all other trustees to act in the best interests of the charity. 2. Conflicts of interest Trustees must not derive personal benefit from their role without authority. It is possible that user trustees may be involved in a decision that affects them directly or indirectly. Issue which directly affect trustees include, for example, a grant for financial support or equipment. In this case it is good practice for a user to express an interest before any discussion and withdraw involvement from the discussion and decision. There may also be decisions that indirectly affect users, such as the provision of services, which will benefit all users. If these benefits are universal then there may not be a problem but it is good practice for user trustees to consider the extent of the benefit and if necessary express a personal interest from the beginning. It is good practice to have a written policy that sets out the procedure for dealing with conflicts of interest. Eligibility of users as trustees The Charity Commission has criteria over who is and is not allowed to serve as a trustee. There are a number of specific exclusions - anyone under 18 (unless also a company), anyone convicted of an offence involving deception or dishonesty (unless spent), an undischarged bankrupt or previously disqualified as a trustee or company director. Trustees must also be able to meet their roles and responsibilities and must be able to organise their own affairs. This is more general but is based on the principle that anyone who becomes a trustee has to be fully aware of their roles and responsibilities and must be able to meet these responsibilities. It would not be fair to expect someone to become a trustee if they were not willing or able to do this. Key questions to consider Will user trusteeship contribute to the effectiveness of your organisation? Is it the most effective way of involving users? Are users eligible to become trustees and are potential trustees aware of their roles and responsibilities? Have you considered potential conflicts of interest and do you have a policy for dealing with them? Further reading Users on Board: Beneficiaries who become trustees - Charity Commission publication CC24 (some of the material in this article was taken from this). Available as a download from their web site  HYPERLINK "http://www.charitycommision.gov.uk" www.charitycommision.gov.uk For more information or help We provide information, guidance and signposting on all aspects of running a voluntary and community organisation. For more information, see our website at www.communitylinksbromley.org.uk. Peter Dyer, Head of Organisational Development tel: (020) 8315 1917 fax: (020) 8315 1924 email:  HYPERLINK "mailto:peterd@communitylinksbromley.org.uk" peterd@communitylinksbromley.org.uk     Community Links Bromley Information Sheets Community House, South Street, Bromley BR1 1RH Tel: 020 8315 1900 Fax: 020 8315 1924 Email:  HYPERLINK "mailto:admin@communitylinksbromley.org.uk" admin@communitylinksbromley.org.uk Web: www.community!"s 7 Q LM]^ !"5PRʹsXF#jh?CJOJQJU^JaJ4h?h?B*CJOJQJ^JaJhmH phsH #h?h?6CJOJQJ^JaJ#h?h?5CJOJQJ^JaJh?CJOJQJ^JaJ&h?h?56CJOJQJ^JaJ h?h?CJOJQJ^JaJ&h;wh;ux5CJ$OJQJ\^JaJ$ h?5CJ$OJQJ\^JaJ$ h;w5CJ$OJQJ\^JaJ$"#  < = $ % s t 6 7 Q VW & Fgd?gd? 1$7$8$H$gd?,,DEK|LM]^rsPQgd;wgdfgdyegdf}gd&gdf} & Fgd? & Fgd?gd?gd?RSTopqrsNOPQR[]ժziXiziGz6z h?h91CJOJQJ^JaJ h?hrCJOJQJ^JaJ h?hfCJOJQJ^JaJ h?hf}CJOJQJ^JaJ h?h&CJOJQJ^JaJh?CJOJQJ^JaJ h?h?CJOJQJ^JaJ.h?B*CJOJQJ^JaJhmH phsH $h,-h?0JCJOJQJ^JaJ#jh?CJOJQJU^JaJ/jh,-h?CJOJQJU^JaJ!"ͼ淪~kVNJNJNJNJhk Cjhk CU(h?h&CJOJQJ^JaJmH sH $h?h;w0JCJOJQJ^JaJ/jh?h;wCJOJQJU^JaJ h?h;wCJOJQJ^JaJ)jh?h;wCJOJQJU^JaJ h?hfCJOJQJ^JaJ h?h&CJOJQJ^JaJ h?h91CJOJQJ^JaJ h?hyeCJOJQJ^JaJ !#$Z\,,,,,,,gd;wgd& $dNgd# &dPgd# Z\,,,,,,,⩿ޒގy(h?h&CJOJQJ^JaJmH sH hhk CU h&h"x0JOJQJmH sH +jh&h"xOJQJUmH sH %jh&h"xOJQJUmH sH h"xOJQJmH sH h"xh&h"xOJQJmH sH h&h"xOJQJmH sH linksbromley.org.uk 21h:p# / =!"#$% DyK www.charitycommision.gov.ukyK Hhttp://www.charitycommision.gov.uk/DyK $peterd@communitylinksbromley.org.ukyK Vmailto:peterd@communitylinksbromley.org.ukDyK #admin@communitylinksbromley.org.ukyK Tmailto:admin@communitylinksbromley.org.uk8@8 &Normal_HmH sH tH L@L & Heading 1$@&5CJOJQJmH sH \@\  Heading 2$<@& 56CJOJQJ\]^JaJV@V 68 Heading 3$<@&5CJOJQJ\^JaJJ@J & Heading 4$<@&5CJ\aJN@N & Heading 5 <@&56CJ\]aJH@H & Heading 6 <@&5CJ\aJB@B  Heading 7 <@&CJaJH@H  Heading 8 <@&6CJ]aJDA@D Default Paragraph FontRi@R  Table Normal4 l4a (k@(No List4@4 &Header  !4 @4 &Footer  !6U@6 & Hyperlink >*B*ph>>@"> Title $1$a$>*CJaJhDB@2D  Body Text5CJ\aJmH sH NP@BN  Body Text 2CJOJQJ^JaJmH sH >>."#<=$%st67Q  VWD E K | L M ] ^ r s PQ !#$QR89:;<?0000 0 0 0 0 000000000000000000000000 0  0  0  0 0 00M  0X0X000000@0y00@0y00@0y00@0y00@0@0@0@0@0@0y00d000TT" L M ] ^ r s ?@0y00@^Dy00 y00 y00y00y00y00y00y00Py00) ::!!!$R, ,,! 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