Quality and performance improvement

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National Support for front line services

National Suppport for second-tier organisations

PQASSO

Community Links Bromley is keen to establish a PQASSO (Practical Quality Assurance System for Small Organisations) network.

There are a number of Bromley organisations working on PQASSO and some have approached us keen to work with other local organisations.

A PQASSO network can help you share your knowledge and experiences with others. For example you could:

share examples of policies you have produced and find out if others have produced policies you are working on in the future
gain useful hints, tips and experiences on how to get the most from PQASSO

Interested? Contact Philippa Leary on (020) 8315 1918 or email Community Links Bromley.

Give your finances an MOT with the Accountability financial health check service

Accountability is offering free financial health checks for voluntary and community organisations.

The health checks - called Financial Feet Finders - consist of a comprehensive financial review, conducted by a community accountant from the Accountability partnership. The review will take approximately half a day and are conducted at your place of work. You will need to prepare for the review and have organisational and financial documents available.

For details please contact Maroof Adeoye at Community Links Bromley, email Maroof Adeoye or telephone (020) 8315 1919.

National Suppport for front-line services

Advice UK provides specialist support for free, independent advice centres and through the Hub, has researched scenarios and issues for the future of the advice sector.

bassac offers a range of performance improvement support for community-based multipurpose organisations.

The Black Development Agency helps black and minority ethnic communities in the South West of England to build their skills and capacity using a range of performance methodologies.

Charities Evaluation Services provides training and consultancy on monitoring, evaluation and quality; leads the National Outcomes Programme; and produces publications, including PQASSO, the sectors most widely used quality system.

Homeless Link provides a range of support on outcomes for organisations working with homeless people.

The National Council for Voluntary Organisations offers a range of support to third sector organisations on performance, including a dedicated website www.strategy-impact.org.uk and direct consultancy.

The New Economics Foundation (nef), a think-and-do tank, has developed a range of resources and tools for performance management in the third sector, including DIY guides, toolkits, and research reports online.

National Suppport for second-tier organisations

bassac leads the National Support Service on collaborative working.

Charities Evaluation Services runs the National Performance Programme which supports and strengthens the effective work done by local and specialist infrastructure. Services include training, mentoring, information provision and campaigning.

The National Council for Voluntary Organisations leads the National Support Service on responding to social change. It has also overseen the development of PERFORM, a strategic planning framework for organisations providing infrastructure support to frontline organisations.

The National Association for Voluntary and Community Action supports local infrastructure organisations with internal quality issues and offers five outcome based Performance Standards which cover the delivery of infrastructure services. NAVCA members can be externally assessed against the Standards to gain the NAVCA Quality Award.

Page updated: 28 November 2008