Read on or jump to the following contacts for support for:
- Children & young people
- People with disabilities
- Domestic Abuse
- Emergency food
- Financial Support (for individuals)
- General Health & Wellbeing
- Mental Health
- Psychological Support/Counselling
Contact Cruse Bereavement Care's helpline on 0808 808 1677
The helpline is open Monday-Friday 9.30-5pm (excluding bank holidays), with extended hours on Tuesday, Wednesday and Thursday evenings, when we’re open until 8pm.
If you're caring for someone, don't miss Bromley Well's Carers Newsletters. Find practical tips and useful information to support you in your caring role.
Bromley Community Wellbeing Service is operating remotely.
Please be aware that Bromley Wellbeing Service has made some changes to the way in which it is working with young people and families in response to the outbreak. Please be assured that your wellbeing is very important to the Service and it is adapting to work with you to ensure that you still get the support you require. Click here for more information.
Download this NHS message for parents on what do if you're child is feeling ill during this crisis.
Bromley Brighter Beginnings:
We are still operating our service and accepting referrals for families living in financial need across the Borough of Bromley. We provide essential baby and child related items such as newborn packs, nappies, clothes, buggies, cots, moses baskets etc.
To access the service, you will need to have a referral from any health, social or education professional e.g. health visitor, doctor, midwife, social worker, parenting practitioner, support worker, teacher or other school staff. Referrers will need to complete this form and then we will get in touch with the family in question to check details and arrange delivery.
Bromley Parent Voice (BPV) are available to respond to queries from parents of children with SEND on 07803 287 838 or via email at firstname.lastname@example.org. The BPV Facebook and Twitter pages are updated daily so parent/carers can get advice and information from there.
Call Bromley Mencap's helpline - 020 8466 0790 should you require any support or need advice during the Coronavirus pandemic; helpline open from Monday to Friday, 9am-5pm. Email support available at email@example.com. Visit Bromley Mencap's website here.
Local autism charity CASPA provide support to autistic children and young people and their families. Click here to subscribe to CASPA's newsletter to get updates on the charity's latest news and activities surrounding COVID-19.
deafPLUS provide support/advice to Deaf and Hard of Hearing people in London Borough of Bromley. Email for support - firstname.lastname@example.org or send a text message to 07732 449349.
Contact Bromley and Croydon Women’s Aid on 02083139303 or email email@example.com - Monday to Friday, 9.00am to 4.30pm.
Click here to download a full Directory of services for women suffering from Domestic Abuse
If you are concerned about the safety of an adult, get in touch with Bromley Safeguarding Adults Board.
If you have an emergency food request, please Request Assistance from Bromley Council and you will either be referred to a food bank service or be allocated a volunteer to shop for you (if you have the means to pay).
Bromley Borough Foodbank
Follow the steps on the Foodbank's website here to get emergency food support.
Anerley Team Ministry Foodbank, Christ Church Anerley, 197 Anerley Road, London, SE20 8ER
Opening times: 10am - 12noon on Wednesdays, primarily for residents in Penge, Anerley and Crystal Palace.
How to access support: Telephone 020 8778 7014
Hayes Community Foodbank
A foodbank offering additional support in response to the current Covid-19 crisis. We deliver bags of food to anyone who has a child at either Hayes Primary School, Hayes Secondary School, St Mary’s Pre-School in Hayes; Or who is a resident of Hayes.
Residents of Hayes who are not linked to the schools can email: LLM@stmaryshayeskent.co.uk or firstname.lastname@example.org and a form with a list of available items will be sent. Or call: 020 8462 1373.
Please note that there is no facility for items to be collected – Deliveries only.
Living Well Bromley
Free to use services including a foodbank, a community lunch, mental health support, debt advice and help with addiction.
Open times: Food Bank Tuesdays 3-4pm, Fridays 1-2.30pm and Saturdays 10.30am - 12pm. Community Lunch every Friday 1 - 2.30pm.
Mottingham Food Bank, based at St Edward’s Church Hall
Locally run food bank with a range of food (including pet food), toiletries and other basics. Open daily, no voucher or referral needed. Access to IT, legal advice and other support also available. You can call and collect, or we can deliver if you can’t go out.
Needs covered: Open to residents of Mottingham and surrounding areas e.g. Downham, Coldharbour
Opening times: Monday to Saturday: 9.30am to 1pm and Sundays 11am to 1pm
How to access support: Call 07711 611201 and collect at the church hall, 35 St Keverne Road, London, SE9 4AA
Alternatively, text 07711 611201 or email email@example.com to arrange a delivery.
Community Fridge at Unity Church
The fridge is a place to find fresh, free food donated by local shops. Come along to find great food, help reduce food waste and build community friendships.
‘We want to serve the community on or near the Ramsden Estate, Orpington.’
Opening times: Wednesdays and Saturdays 9:30 am until food stocks are cleared (generally before 10:00 am!)
How to access support: Unity Church, Rye Crescent, BR5 4NH
Whitefoot & Downham Community Food + Project Ltd
The Whitefoot and Downham Community Food + Project (wdcfplus) has stayed open during the Coronavirus outbreak but streamlined its service as an emergency food relief support to local people in need, giving out food packages every Thursday evening.
This service is primarily for people in the Whitefoot and Downham area.
Open times: For visitors who need food and advisory support, the project is open every Thursday evening from 7pm to 8.30pm.
How to access support: Visit during open time at Hope Church Downham, 480 Whitefoot Lane, Downham, BR1 5SF or contact by telephone 020 8698 7945, 07745 258 841, email firstname.lastname@example.org, visit their twitter page @wdcfplus and visit their facebook page here.
Follow this link to find employment and benefits support from the government if you've been impacted financially by Coronavirus related issues.
Citizens Advice Universal Credit Helpline - 0800 144 8 444. Open Monday to Friday 8 am to 6 pm.
Bromley Well is a service that supports the health and wellbeing of Bromley residents, encompassing a broad range of support including help for carers, people with disabilities, mental health and wellbeing and more.
Healthwatch Bromley is the independent voice for local residents to have their say and share their views on access treatment and support to health and social care services during Covid-19. You can share your views via email on email@example.com, via the digital patient feedbank system on HW Bromley's website or in the weekly engagement sessions. Click the links below for information on the engagement sessions and whatsapp group:
- HW Bromley Engagement sessions poster
- HW Bromley Zoom guide
- HW Bromley Whatsapp group registration form
Bromley Homeless Shelter Advice Service is part of Bromley Homeless Shelter. The Service is operating a telephone advice and referral service along with food bank referrals and welfare support using its bank of volunteers. To access the service, call 07380 228 634.
Subscribe to Bromley Well's Mental Health newsletter to receive useful information and resources to support your mental health - click here to subscribe.
Bromley, Lewisham and Greenwich Mind (BLG Mind) have been offering lots of support and advice by telephone; if you feel you would like to speak to someone, please follow this link for contact numbers to call.
Samaritans, Bromley & Greenwich, are available to support you through this time. Call 116 123 free from any phone; alternatively call 0330 094 5717 (local call charges apply). You can also email firstname.lastname@example.org for support. More information here.
Click here for more information and support from Mayor of London.
The Silver Line is the only free confidential helpline providing information, friendship and advice to older people, open 24 hours a day, every day of the year. Call anytime on 0800 4 70 80 90. Click here for more information.
Find information, advice and support for people living with dementia here on the Alzheimer's Society website.
'The Maypole Project offers psychological and social support for families where there is a child or children who have complex medical needs and is currently extending support to such families who are affected by Covid-19. For this we have set up online support services: child therapies, adult counselling, couple counselling. We have also adapted our activities to on-line provision.
The Maypole Project also provides support to professionals in the field; Supervision, Training, Debrief, Counselling.
For more information or for a family to make a self referral please contact us directly email@example.com or (could you add a click through to our website www.themaypoleproject.co.uk?) for more information.'
Kooth - A free, anonymous, online counselling and emotional wellbeing service is now available for young people aged from 11-25. Qualified counsellors are available from midday until 10pm during the week and 6-10pm at weekends. Visit the website here.