Contacts for local Coronavirus support

Read on or jump to the following contacts for support for: 



Cruse Bereavement Care

Contact Cruse Bereavement Care's helpline on 0808 808 1677 

The helpline is open Monday-Friday 9.30-5pm (excluding bank holidays), with extended hours on Tuesday, Wednesday and Thursday evenings, when we’re open until 8pm.

SHOUT: Text Shout to 85258
Text service for support with any mental health concern (it will not show up on your bill).

CRUSE: 0808 808 1677
Support and advice if you are grieving or dealing with bereavement and loss of a loved one.

Switchboard helpline: 0300 330 0630
The LGBT+ helpline is open daily from 10am-10pm.

Looking out for friends and colleagues
It might feel more difficult to mention to someone that you’re worried about them, but now more than ever we need to keep our connections strong.

If you're worried about someone, The Samaritans has a range of resources to help get the conversation started.



If you're caring for someone, don't miss Bromley Well's Carers Newsletters. Find practical tips and useful information to support you in your caring role.


Children & young people

Bromley Community Wellbeing Service is operating remotely. 

Please be aware that Bromley Wellbeing Service has made some changes to the way in which it is working with young people and families in response to the outbreak.  Please be assured that your wellbeing is very important to the Service and it is adapting to work with you to ensure that you still get the support you require. Click here for more information.

Download this NHS message for parents on what do if you're child is feeling ill during this crisis.

Bromley Brighter Beginnings logoBromley Brighter Beginnings: 

We are still operating our service and accepting referrals for families living in financial need across the Borough of Bromley.  We provide essential baby and child related items such as newborn packs, nappies, clothes, buggies, cots, moses baskets etc. 

To access the service, you will need to have a referral from any health, social or education professional e.g. health visitor, doctor, midwife, social worker, parenting practitioner, support worker, teacher or other school staff. Referrers will need to complete this form and then we will get in touch with the family in question to check details and arrange delivery.

Bromley Parent Voice logoBromley Parent Voice (BPV) are available to respond to queries from parents of children with SEND on 07803 287 838 or via email at The BPV Facebook and Twitter pages are updated daily so parent/carers can get advice and information from there.


People with disabilities

Bromley Mencap logoCall Bromley Mencap's helpline - 020 8466 0790 should you require any support or need advice during the Coronavirus pandemic; helpline open from Monday to Friday, 9am-5pm. Email support available at Visit Bromley Mencap's website here.

CASPA logoLocal autism charity CASPA provide support to autistic children and young people and their families. Click here to subscribe to CASPA's newsletter to get updates on the charity's latest news and activities surrounding COVID-19.

deafPlus logodeafPLUS provide support/advice to Deaf and Hard of Hearing people in London Borough of Bromley. Email for support - or send a text message to 07732 449349.


Domestic Abuse

Bromley & Croydon Women's Aid logoContact Bromley and Croydon Women’s Aid on 02083139303 or email - Monday to Friday, 9.00am to 4.30pm.

Click here to download a full Directory of services for women suffering from Domestic Abuse.

If you are concerned about the safety of an adult, get in touch with Bromley Safeguarding Adults Board.

  • More information and contacts here


Emergency Food

Bromley Council logoIf you have an emergency food request, please Request Assistance from Bromley Council and you will either be referred to a food bank service or be allocated a volunteer to shop for you (if you have the means to pay).

  • List of foodbanks in Bromley here
  • Information on accessing food and shopping here


Financial Support (for individuals)

Follow this link to find employment and benefits support from the government if you've been impacted financially by Coronavirus related issues. 

Citizens Advice Universal Credit Helpline - 0800 144 8 444. Open Monday to Friday 8 am to 6 pm. 


General Health & Wellbeing

Bromley Well logoBromley Well is a service that supports the health and wellbeing of Bromley residents, encompassing a broad range of support including help for carers, people with disabilities, mental health and wellbeing and more.

Bromley Well is here to support you during this crisis. To contact the service, call 0808 278 7898 or email information here.

Healthwatch Bromley is the independent voice for local residents to have their say and share their views on access treatment and support to health and social care services during Covid-19. You can share your views via email on, via the digital patient feedbank system on HW Bromley's website or in the weekly engagement sessions. Click the links below for information on the engagement sessions and whatsapp group:



Bromley Homeless Shelter Advice Service is part of Bromley Homeless Shelter. The Service is operating a telephone advice and referral service along with food bank referrals and welfare support using its bank of volunteers. To access the service, call 07380 228 634.


Mental Health

Subscribe to Bromley Well's Mental Health newsletter to receive useful information and resources to support your mental health - click here to subscribe.

BLG Mind logoBromley, Lewisham and Greenwich Mind (BLG Mind) have been offering lots of support and advice by telephone; if you feel you would like to speak to someone, please follow this link for contact numbers to call.

Samaritans, Bromley & Greenwich, are available to support you through this time. Call 116 123 free from any phone; alternatively call 0330 094 5717 (local call charges apply). You can also email for support. More information here.

Mayor of London logo(national support)

Access support via the Thrive London movement or online resources from Good Thinking

Click here for more information and support from Mayor of London. 


Older people

Visit Age UK Bromley and Greenwich for local service updates, being scam aware and a COVID-19 glossary of terms.

The Silver Line is the only free confidential helpline providing information, friendship and advice to older people, open 24 hours a day, every day of the year. Call anytime on 0800 4 70 80 90Click here for more information.

Find information, advice and support for people living with dementia here on the Alzheimer's Society website.


Psychological Support/Counselling

The Maypole Project logo'The Maypole Project offers psychological and social support for families where there is a child or children who have complex medical needs and is currently extending support to such families who are affected by Covid-19. For this we have set up online support services: child therapies, adult counselling, couple counselling. We have also adapted our activities to on-line provision.

The Maypole Project also provides support to professionals in the field; Supervision, Training, Debrief, Counselling.

For more information or for a family to make a self referral please contact us directly or (could you add a click through to our website for more information.'

Kooth - A free, anonymous, online counselling and emotional wellbeing service is now available for young people aged from 11-25. Qualified counsellors are available from midday until 10pm during the week and 6-10pm at weekends. Visit the website here.



Request to add support offer / request for more support links